Skip to content
CMO & CTO
CMO & CTO

Closing the Bridge Between Marketing and Technology, By Luis Fernandez

  • Digital Experience
    • Experience Strategy
    • Experience-Driven Commerce
    • Multi-Channel Experience
    • Personalization & Targeting
    • SEO & Performance
    • User Journey & Behavior
  • Marketing Technologies
    • Analytics & Measurement
    • Content Management Systems
    • Customer Data Platforms
    • Digital Asset Management
    • Marketing Automation
    • MarTech Stack & Strategy
    • Technology Buying & ROI
  • Software Engineering
    • Software Engineering
    • Software Architecture
    • General Software
    • Development Practices
    • Productivity & Workflow
    • Code
    • Engineering Management
    • Business of Software
    • Code
    • Digital Transformation
    • Systems Thinking
    • Technical Implementation
  • About
CMO & CTO

Closing the Bridge Between Marketing and Technology, By Luis Fernandez

The Quiet Power of Event-Driven Architecture

Posted on May 26, 2022 By Luis Fernandez

Event driven architecture does not shout. It just sits there, quietly turning a slow request into a fast feeling experience, moving work off the main thread of your app and onto a river of events that can be processed when the system is ready. While feeds refresh, carts update, and dashboards try to look real time, the real trick is to stop tying every action to a single web request. Let the action say what happened, publish it, and let the right parts of your stack react at their own pace. Product teams get a smoother path. Marketers get precise timing for messages and offers. Data folks get a cleaner stream. In a week filled with new features from cloud providers and yet another debate about cookies, the quiet choice might be the strongest one on your roadmap.

Why events feel faster even when the clock says the same

Think about a checkout button. In a request response world, you press pay and the server tries to do everything while you wait, from charging the card to creating the invoice to updating the CRM and pinging the warehouse, and every extra call adds jitter and risk, so a single slow partner turns a snappy shop into a wheel of waiting, but in an event driven world the button only has one job, it validates the form, takes payment, writes a compact fact of what happened like OrderPlaced with a clean idempotency key, puts that event on a stream, and returns a success page while follow up work continues off to the side, which is why users feel speed and stability without brute force scaling.

Events are just facts, tiny messages that say something happened and nothing else, and that one shift removes tight coupling between producers and consumers, so marketing can listen for OrderPlaced to send a warm series without pinging engineering for a new endpoint, support can subscribe to the same event to open a case when fraud checks raise a flag, and analytics can pipe it into a warehouse without branching the app logic, all of it based on one clean stream that is easy to replay when you need to fix a bug or backfill a model.

Backpressure stops being scary when you push work into queues and topics, because the stream absorbs spikes while consumers scale on their own schedule, which means a merch drop does not melt your inventory service and a campaign blast does not drown your email provider, and retries move to the edge where they belong with dead letter queues and poison message parking, far away from user facing latency, which lowers error rate and keeps the main path simple and calm.

Idempotency and ordering are the secret sauce, since the same event might be delivered more than once or out of order, so you save events with a unique key, apply them with upserts, use version numbers or sequence fields when state matters, and design consumers to be fine with one more look at the same fact, and that discipline pays off when you replay a stream after a deploy, when you migrate a store of records, or when a partner retries a webhook three times during a flaky moment on the network.

Sagas and outbox patterns make this sane, since real work still needs coordination across services, you avoid giant transactions by breaking flows into tiny steps that each publish a next step event, and if something fails you publish a compensating step to undo side effects, and you keep your app database and the event bus in sync using an outbox table that writes the record and the event in the same commit, then a small relay ships the outbox rows to your broker so nothing falls through a crack, which is the difference between a tidy stream and a pool of ghosts that never reach their listeners.

What this means for product and for marketing at the same time

Product teams can slice features along event lines, which makes ownership clearer and releases smoother, since the checkout team owns OrderPlaced and PaymentCaptured, the fulfillment team owns ShipmentCreated, and the growth team listens to all of them to craft the right moments, and the nice part is that you can add a new consumer without touching the producer, so a loyalty program can appear next week that reacts to PurchaseCompleted without putting pressure on the checkout code, which is a gift when cycles are short and priorities change during the quarter.

Marketers get timing that feels human because events are real moments, not cron jobs, so a welcome series lands when a signup is saved and verified, an upsell waits until a second purchase is confirmed, and a churn save fires only when a cancel request finishes, and because everything is driven by published facts, consent flows can be respected in the same stream with state changes like ConsentGranted or ConsentRevoked, which keeps messages honest and helps privacy reviews move quicker since you can prove how a contact entered a program with a tidy audit trail.

Data pipelines become friendlier when the source of truth is a stream of facts, since you can send the same events to a message broker for apps, to a warehouse for modeling, and to a lake for long term storage, with schemas tracked in one place and version fields marking changes, and when a schema evolves you can run both versions for a while without breaking downstream work, because consumers read what they know and ignore what they do not, and that single habit saves more time than any single refactor you will do this quarter.

The path to responsive UX is shorter, because the main thread just writes the fact and updates a local cache, while background workers enrich records, send emails, place ads, or move money, then push updates back to clients with websockets or server sent events so users see new status without refresh, and this is exactly what makes live order tracking, invite queues, and comment streams feel alive without burning CPU on loops that poll forever, and everybody wins because the app feels quick and the bill stays calm.

Tools that make event driven work feel natural right now

You do not need a giant cluster to start, since a simple queue pair is already a huge step, and many teams get far with SQS and SNS, or with Pub Sub on GCP, or with Azure Service Bus, and when streams grow you can reach for Kafka or Redpanda for high volume with retention and replay, or NATS and JetStream for a nimble core, while Redis Streams can cover smaller flows without extra moving parts, and EventBridge and Event Grid give you cross service routing rules that are friendly to set up from the console or from code, which keeps your first projects from turning into a config haze.

Edge platforms are catching up with ways to react to events close to the user, so a webhook can land on Cloudflare Workers, run a short task, and publish to a central stream, or a small function on Vercel or Netlify can validate and enrich a message before it reaches your core services, and Durable Objects keep state where it is needed for things like counters or room sessions, which is perfect for rate limits on incoming webhooks or small aggregation steps that need quick reads and writes with low jitter.

Commerce and payments are already event native, which makes integration smooth for growth work, since Shopify fires webhooks for orders, products, and fulfillments, Stripe publishes a clean set of events for charges, disputes, and payouts, and most email platforms post delivery and open events back to your endpoint, meaning you can stop scraping admin screens and start reacting to facts, build a real customer journey with a CDP like Segment or RudderStack as the traffic cop, and still keep a single source of truth in your warehouse with ClickHouse or Snowflake syncing from streams at a steady pace.

Observability is the real unlock, so set aside time for this early, with trace ids that ride along from the request to the events and into the consumers, log lines that print event ids and version numbers, metrics that track lag and retry counts and dead letter rates, alerts that fire when a consumer falls behind or when a stream grows faster than planned, and dashboards that show the health of topics next to customer facing stats like signups and revenue, since you want to see cause and effect in one place, not in three tools that disagree.

Common worries and simple answers

What about consistency? You do not promise everything is in sync the instant an event is published, you promise that it will get there very soon and that the user never waits for work that does not need to block, you show the current known state in the UI and refresh when new events arrive, and for the few flows that must be strict you still can keep a short transaction at the core and publish the event after that commit, which gives you the best of both worlds without dragging every feature into the same constraints.

What about team skills? The concepts are simple once you stop thinking in remote calls, so spend a day naming events that already exist in your app, write them down as nouns like UserRegistered or CartAbandoned or SubscriptionRenewed, define a skinny payload and an id, agree on a topic map, and create a small playbook that covers idempotency keys, retries, and dead letters, then ship a single feature end to end on the stream and learn by doing, because the shape of the stream teaches faster than a deck ever will.

What about over sending? Resist the urge to publish every field as a new event and focus on meaningful facts, keep schemas stable with version bumps rather than breaking changes, add enrichment in consumers instead of bloating producers, and use filters or routing rules to avoid noisy broadcasts, and when you need snapshots for late joiners you can mix in periodic state events that give a full picture for a key, which keeps rebuilds quick and on demand.

What about cost? Moving heavy work off the request path lets you scale consumers based on depth and age of the queue, not just raw traffic, so nights are cheap and spikes do not force you to overprovision, retries focus on the failing step rather than on the whole request, and a small store and forward service with an outbox keeps you from losing data during short blips, which means fewer panicked pages and calmer bills even during promo weeks.

A simple way to start this week

Pick one painful request, the one that times out sometimes or turns into a long spinner when an email vendor stalls, and split it in two, make the request do only the minimum that must be visible right away, publish a single event with a tidy payload and an idempotency key, then build one consumer that does the background work with retries and dead letter on failure, and wire your UI to show real status updates when results come back, and once this is live keep a tiny runbook with steps to replay messages or inspect the dead letter queue so the team grows trust in the new path.

Write a small event guide for the crew with a table of event names, payload fields, and version numbers, list the topics and who listens to them, add rules for consent across marketing and product so nobody sends a message without the proper state, and agree on a clear place to store schemas with pull request reviews the same way you treat code, because that shared record makes cross team work smoother than any meeting.

Bring marketing into the stream with one or two listeners that power a welcome series, a post purchase moment, or a churn save, and route those events into your CDP so paid media and email both act on the same facts, and make sure every message stamps the event id and customer id so you can trace a message to a click to a sale without guesswork, which will make your attribution talks less heated and your creative tests faster because timing stops being a mystery.

Close the loop in analytics by shipping the same events into the warehouse, build simple models on top of facts rather than patchwork extracts, and keep a daily replay job ready so you can backfill when a new field appears, and once you feel steady, add one more consumer that boosts value like a recommendation nudge on first purchase or a quick refund flow that triggers on a support reply, and pretty soon the stream becomes the heartbeat everyone trusts.

The quiet path wins because every click becomes a clear event, every event sparks the right reaction, and your product feels fast without forcing users to wait for work they do not see.

Digital Experience java

Post navigation

Previous post
Next post
  • Digital Experience (94)
    • Experience Strategy (19)
    • Experience-Driven Commerce (5)
    • Multi-Channel Experience (9)
    • Personalization & Targeting (21)
    • SEO & Performance (10)
  • Marketing Technologies (92)
    • Analytics & Measurement (14)
    • Content Management Systems (45)
    • Customer Data Platforms (4)
    • Digital Asset Management (8)
    • Marketing Automation (6)
    • MarTech Stack & Strategy (10)
    • Technology Buying & ROI (3)
  • Software Engineering (310)
    • Business of Software (20)
    • Code (30)
    • Development Practices (52)
    • Digital Transformation (21)
    • Engineering Management (25)
    • General Software (82)
    • Productivity & Workflow (30)
    • Software Architecture (85)
    • Technical Implementation (23)
  • 2025 (12)
  • 2024 (8)
  • 2023 (18)
  • 2022 (13)
  • 2021 (3)
  • 2020 (8)
  • 2019 (8)
  • 2018 (23)
  • 2017 (17)
  • 2016 (40)
  • 2015 (37)
  • 2014 (25)
  • 2013 (28)
  • 2012 (24)
  • 2011 (30)
  • 2010 (42)
  • 2009 (25)
  • 2008 (13)
  • 2007 (33)
  • 2006 (26)

Ab Testing Adobe Adobe Analytics Adobe Target AEM agile-methodologies Analytics architecture-patterns CDP CMS coding-practices content-marketing Content Supply Chain Conversion Optimization Core Web Vitals customer-education Customer Data Platform Customer Experience Customer Journey DAM Data Layer Data Unification documentation DXP Individualization java Martech metrics mobile-development Mobile First Multichannel Omnichannel Personalization product-strategy project-management Responsive Design Search Engine Optimization Segmentation seo spring Targeting Tracking user-experience User Journey web-development

©2025 CMO & CTO | WordPress Theme by SuperbThemes