Personalization is powerful until it gets creepy. Respecting intent is where the wins live. We are all racing to tailor content, offers, and messages. Google just pushed Assistant into phones, Salesforce rolled out Einstein, and every martech deck whispers machine learning like a magic word. The temptation is to personalize…
Tag: User Journey
Personalization is older than you think
Personalization is older than you think. Not the buzzwords, not the dashboards, but the simple act of showing the right thing to the right person at a moment that matters. We chase new tools, and there are plenty right now, from recommendation engines to remarketing to fancy email triggers. But…