Designing good experiments is not about fancy math or dashboards with too many colors. It is about choosing a clear question, making a decision in advance, and being honest about trade offs. Everyone is spinning up AB tests right now. Product teams are chasing signups, growth crews want more clicks,…
Category: Experience Strategy
Strategic approaches to digital experience. Customer journey mapping, experience design principles, and creating experiences that matter to your visitors.
Your visitors want experiences give them clarity
Clarity is the experience Everyone talks about experiences. Your visitors just want clarity. People arrive from Google on their phones, with bad coffee in one hand and three other tabs waiting. Facebook is on fire for privacy. Google just started rolling out mobile first indexing. Consent prompts are about to…
Journey aware experiences that adapt
Journey aware experiences that adapt: perspective, decisions, and practical tradeoffs. We keep making pages smart and forget the person is moving. People jump from ad to site to app to email to chat. If the experience does not move with them, we lose them. From page tricks to journey sense…
Personalization strategies that scale
Personalization strategies that scale can feel like a riddle. You have data, channels, and tools. You also have pressure to make the next campaign feel human. This week Apple rolled out that new edge to edge phone and Face ID on stage, which quietly raises the bar for what people…
Signals not guesses the right kind of targeting
Signals not guesses the right kind of targeting The coffee was already cold when we realized we were aiming at shadows. A small ecommerce team, two laptops, a whiteboard covered in buyer personas that felt like we cribbed them from a brochure. We had spent real money on broad interests…
Personalization that respects intent
Personalization is powerful until it gets creepy. Respecting intent is where the wins live. We are all racing to tailor content, offers, and messages. Google just pushed Assistant into phones, Salesforce rolled out Einstein, and every martech deck whispers machine learning like a magic word. The temptation is to personalize…
Ab testing without drama
AB testing without drama sounds like a fantasy on some teams. Product wants to ship fast. Marketing wants that win on the dashboard. Data folks keep saying the words sample size and significance while everyone checks the experiment every hour like it is a soccer match. Let’s dial it down….
Omnichannel and multichannel in practice
Everyone is debating omnichannel and multichannel like it is a theology class. Meanwhile your calendar shows an email send at 9, a Facebook flight at noon, and your store team asking for better signage. That is the gap between slides and the floor. People toss these words in meetings and…
Personalization is older than you think
Personalization is older than you think. Not the buzzwords, not the dashboards, but the simple act of showing the right thing to the right person at a moment that matters. We chase new tools, and there are plenty right now, from recommendation engines to remarketing to fancy email triggers. But…