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Closing the Bridge Between Marketing and Technology, By Luis Fernandez

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Closing the Bridge Between Marketing and Technology, By Luis Fernandez

Bringing Omniture Data to the Team Room

Posted on July 15, 2015 By Luis Fernandez

Every team room I visit has screens with burndown charts, Git commits, and a wall with sticky notes that always fall off after lunch. The one thing that rarely makes it to that wall is the voice of the customer in numbers. I mean the actual click paths, search terms, and goal hits we track in Omniture now called Adobe Analytics inside the Marketing Cloud. Bringing this data into the team room changes the tone of standups. It stops debates that drag on and it kickstarts better questions. The good news is you do not need a giant project or a consultant army. You need a small set of metrics, a simple way to update them, and a habit of reading them together.

What to bring from Omniture to the team room

Start small and make it visible. Pick three to five metrics that map to your product goals. For most teams this means visit to sign up rate, checkout completion, search success, and a content engagement signal such as scroll depth or video plays. If you rely on mobile, add app launches and key in app events. In Omniture terms, fold in one or two eVars that segment intent such as campaign or search type, and a couple of events that reflect success. Keep a single prop for page grouping so you can filter by section without playing report roulette. If your site is heavy on links, Activity Map helps the team see where clicks cluster, which makes a great weekly snapshot printed or pinned to a screen.

How to get Omniture data on a wall screen

You do not need a fancy TV app. The fastest path uses tools you already have. In many teams the workhorse is ReportBuilder with scheduled refresh. Build a single Excel sheet with your KPIs, trend them for the last eight weeks, and color the cells that cross a threshold. Point a tiny machine at it and auto open the file so it refreshes every morning. If your crew lives in Slack, schedule Omniture scheduled reports to an email channel and pipe that into Slack. If you have a frontend person with a spare hour, wrap the Adobe Analytics API in a small script that outputs JSON and feed a simple web page that rotates through the charts. Keep the screen in eyesight of where you stand for daily sync.

Make the team care about the numbers

Raw numbers do not move anyone. Stories do. Frame every chart with a target and a change. Add annotations for releases and marketing pushes so the graph reads like a timeline. Bring one ratio that answers a why, not only a what. For example, sign up completion by device gives more context than total sign ups. During standup, rotate who reads the board and asks one question. Keep a parking lot for ideas and log the ones you will test in the next sprint. When something breaks or spikes, pull up pathing and breakdown reports on the spot and take a quick screenshot for the wall. This keeps the data part of the build loop, not a quarterly ceremony.

Desktop tools versus team room habits

Omniture is amazing at deep dives from a laptop. You can filter a segment to the moon, stitch classifications, and export to Excel until your fan spins like a jet. That is perfect for analysis time. The team room wants something else. It needs fast signals, clean trends, and a way to point and discuss without opening ten tabs. It favors weekly views over all time screens. It rewards a simple yes or no on whether we are moving. And it needs data that lines up with what the team can change this week. Keep the deep cuts for your analysis hour. Put the crisp signals on the wall.

Practical checklist to bring Omniture to the team room

  • Pick 3 to 5 KPIs tied to user goals and sprint outcomes
  • Define one eVar for intent and one for acquisition source
  • Track two events that mark success or failure states
  • Set a weekly target and a simple color rule for each KPI
  • Build one ReportBuilder sheet and schedule a daily refresh
  • Pin a static Activity Map view for key pages each week
  • Send a short scheduled report to Slack or email at 9 AM
  • Add annotations for releases and campaign launches
  • Review the wall for five minutes in standup on Tuesdays
  • Rotate a weekly owner who updates screenshots and notes

Bring the numbers to where the work happens and the work will follow the numbers.

Analytics & Measurement Engineering Management Marketing Technologies Software Engineering

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