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Closing the Bridge Between Marketing and Technology, By Luis Fernandez

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CMO & CTO

Closing the Bridge Between Marketing and Technology, By Luis Fernandez

Everything Is Commerce, Even Content

Posted on July 19, 2023 By Luis Fernandez

The line between content and cart is gone

Open your favorite social app and you will notice the buy moment is no longer a separate trip. A reel tags a product. A story links to a checkout. A review sends you straight to the brand site. The leap from idea to order is now one tap. That is not only a social trend. It is how people read blogs, newsletters, and even support docs. They look, they decide, they act.

This week we saw Threads surge past one hundred million signups, Prime Day flood feeds with deal threads, and brands rush to wire GA4 events after the Universal switch off. All of that points in the same direction. Content that does not earn a measurable action feels like a dead end. Content that carries people to the next step makes money.

If you build sites or run campaigns, you are already in the commerce game even when you think you are only publishing. The job is to connect stories, data, and product surfaces so that every touch carries weight you can measure.

Here is the simple rule I work with today. Every brand interaction ties to measurable value. That value might be revenue, first party data, a return visit, or a support deflection that saves cash. The labels change. The math is the same.

Start with the culture shift. People do not separate shop time from scroll time. That is why TikTok pushes Shop, why Instagram pushes Checkout, and why Amazon turns Prime Day into a content party with live video, creator picks, and fast recaps. When attention and intent happen in the same place, the win goes to brands who treat every post, email, and page as a store aisle, not just a billboard.

Now turn that into practice. Map your funnel around actions that a normal person would take while reading or watching. A product view is an action. A size guide view is an action. An add to wishlist is an action. A notify me click is an action. A chat prompt that leads to an answer is an action. Build for actions, not page views.

GA4 makes this clear. Events are the center. Define micro conversions that tell you when content pulled its weight. Scroll depth on a buying guide. Time on a comparison page. Email signups from a field inside an article. Copy coupon clicks from a blog post. When you wire those events with clean names and good context, your channel reports start to speak in plain language.

For developers, the stack choice is not the headline. What matters is that content and product data live close enough to take the same trip. That can be a headless CMS with product cards pulled from your catalog. It can be a store theme with rich content blocks that render anywhere. Use semantic links and clear buttons. Keep routes short. And ship pages that feel fast because fast pages earn trust and trust earns sales.

For marketers, the plan should read like a merch plan. Every story has a hero product or a path to one. Every FAQ has a gentle push to try. Every newsletter edition features a section that invites a small action. That action could be save to list, try a shade finder, book a fitting, or grab a sample. Over time those small yes moments turn into carts.

Use data with care. Consent matters. People can feel when tracking sneaks around them. Be clear, give choices, and still keep your math tidy. Server side events can improve signal when browsers block scripts, but the spirit stays the same. Send what you need, label it well, and keep it tied to the person or session in a way that respects their choice.

Search is not only about rank for intent keywords anymore. Guides win even when they are not coupon bait because they answer real worries. The trick is to treat SEO work as store design. Internal links show the path. Clean titles set expectations. FAQ sections reduce bounce because they resolve doubt. Add Product, Review, and FAQ schema where it fits so that search results carry rich info that nudges a click.

Creators and partners are a force in this mix. Affiliate tags and trackable links are fine, but the real gain comes when creators produce content that lives on your domain as well as theirs. Think of a shared series where your team brings the product depth and the creator brings the voice. Co create content that sells without shouting.

Customer service content also prints money if you let it. A clear setup guide cuts returns. A smart comparison chart cuts waffling. An honest what to expect page reduces support tickets. Add soft prompts inside that content that invite the next step. Try this size. Swap this part. Book this tune up. When help content carries those doors, people walk through.

Measurement pulls this together. Pick a single source of truth and make sure it holds the key events from web, app, email, and ads. You want to see which pieces of content show up before the money moments. Use models that give credit across the path, not just to the last click. Save audiences who complete key actions and talk to them with intent in follow ups.

On the build side, modular content pays off. Patterns repeat. The same review snippet works on the blog, on the PDP, and in the cart. The same hero video can sit on a landing page and in a story. Make blocks that editors can drop anywhere. Give them simple toggles to add a price, a rating, a color picker, or an add to cart button. Fewer templates, more flexible parts.

There is also a budget truth. You do not need to publish more, you need to publish smarter. Cut dead pages that never lead to action. Double down on formats that move people. In my work this month, comparison pages, setup guides, and creator collabs keep showing up in the path to purchase. Blog rants that have no next step do not.

The market noise today is loud. Reddit communities are still side eyeing the API shift. Apple teased Vision Pro and kicked a hornet nest of hot takes. Threads is shiny and raw. Amid all that, the job for people who build and people who sell is pretty grounded. Make things people want. Explain clearly. Remove friction. Count real actions. Learn. Repeat.

The future of content is a store where every sentence can take payment, and the receipt fits inside your analytics clean.

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